X is the fastest-moving platform for brand conversations. Crises erupt, trends spread, and customer opinions go viral in minutes. myDid monitors your brand on X 24/7 so you can respond before a thread becomes a PR problem.
A customer complaint on X can attract hundreds of replies and thousands of impressions within an hour. Traditional monitoring tools check every few hours — myDid alerts you in near real time.
Many users turn to X to escalate unresolved support issues publicly. How you respond — or fail to respond — shapes your brand's perception for everyone watching the thread.
When your brand appears in a trending hashtag or viral thread, it's often a signal of deeper sentiment shifts. myDid tracks trending context around your brand so you're never caught off guard.
Each mention is scored 0-100 based on sentiment, reach, and urgency.
"@[Brand] votre app est en panne depuis 2 heures et le support ne répond pas. C'est inacceptable pour un produit payant. Thread 🧵"
"Vraiment impressionné par la façon dont [Brand] a géré la panne la semaine dernière. Communication claire, correctif rapide, mise à jour proactive. C'est comme ça qu'on construit la confiance."
"On passe de [Concurrent] à [Brand] le mois prochain. Les outils communautaires valent à eux seuls le changement. D'autres ont déjà franchi le pas ?"
"Avis tranché : [Brand] devient discrètement le meilleur outil dans l'espace de la gestion de communauté. Leur fonctionnalité de scoring de réputation est vraiment utile."
"[Brand] supporte-t-il les intégrations webhook ? Je regarde leur page tarifaire mais je ne trouve pas de réponse claire. #communitytools"
"[Brand] vient de sortir une nouvelle fonctionnalité pour suivre l'engagement des ambassadeurs. Intéressant. Quelqu'un l'a déjà testée ?"
myDid pre-configures your brand name, handle, and common misspellings. Add competitor names or product-specific terms to catch every conversation.
Our engine scans the X public stream continuously. Tweets, threads, replies, and quote-tweets mentioning your brand are captured as they happen.
Negative mentions from high-follower accounts get elevated urgency scores. Crisis threads are flagged automatically so your team can prioritise response.
High-impact mentions trigger push notifications and email alerts. Your dashboard shows trending sentiment so you can act while the conversation is still live.
myDid monitors the X public stream continuously. Most tweets are captured within minutes of posting, giving your team enough time to respond before a thread escalates.
Yes. myDid tracks original tweets, replies, retweets, and quote-tweets. Quote-tweets often carry the most context and can significantly amplify sentiment, so they're scored separately.
Absolutely. Add competitor brand names to your keyword list and myDid will surface comparisons, negative experiences with competitors, and conversations where you can credibly enter the discussion.
myDid only monitors publicly visible tweets. Private account content is never scanned. All data is sourced from the public X API.
Know what's being said — before it becomes a crisis.
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